FAQ's

Can I buy a saree with an unstitched blouse?

Yes, you can go for unstitched blouse by not selecting any options under Made To Measure Blouse. You can however select other Custom Tailoring Options if you wish to.



What are Salwars?

Salwars are loose pajama like trousers. The legs are wide at the top, and narrow at the ankle. Salwar are gathered at the waist and held up by a drawstring or an elastic band. The pants can be wide and baggy or narrower, and even made of fabric cut on the bias.



Is it possible to buy a Saree which is ready-to-wear?  

Almost all sarees in our online store can be stitched as ready-to-wear for an extra charge. You can also customize your blouse.



Is it possible to get special styles of necklines, sleeves or salwar stitched? 

This option is available on some custom made items.  



Are there any hidden costs in placing orders?

No, there are no hidden charges. All charges will be shown before you confirm your order.



Which credit cards does mumtazboutique.com accept?

We accept all Major Debit and Credit cards.



Is shopping at MumatazBoutique.com secure?

Yes, our main concern is the online safety of our customers. We do our very best to ensure that shopping on our website is as secure as being inside Mumtaz Fashions itself. Your safety is our priority.



Do you alter dresses to our specifications?

Yes, MumtazBoutique will alter your clothing according to your own personal measurements, but we will follow those measurements exactly, so please be sure to input the correct measurements.



How do I know the current status of my order?

The updates will be emailed to you as soon as they occur.



Is there any kind of Import Duty / Vat / Custom Tax on receiving products?

Yes there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, the government may charge you on receiving goods.



How much time do you take to deliver after the order has been processed?

We take 20-25 days for worldwide shipping. The courier agency (FedEx, DHL, and UPS) handling your package will require additional time to deliver the products to you. This would vary from destination to destination. You will be given an estimated delivery date and a tracking number so you can track your package.



How can I cancel my order?

The orders placed on our website can be cancelled within 48 hours of placing the order. Any later than that shall not be allowed, as all our products are made to your required specifications and we begin to work on your order as soon as it is placed.



Can I make any changes to the order once it is confirmed? 

The orders are to your personal specifications, and hence, no changes can be made once the order has been confirmed from your end. However, if you wish to make any changes, you could send us an email and we will try our level best to incorporate those changes.



What is the return policy? What if I don’t like what I get?

The garments would be made exactly as they appear in the pictures, with minor changes that may occur due to lighting when photos are taken, differences in shades of colors on different computer monitors, etc. As the goods are made to your individual specifications and measurements, none of the goods purchased on our website can be returned. It is strictly a NO RETURN, NO EXCHANGE policy. 



What if the clothes are not fitted as desired? 

We will try our very hardest to create the garments that are fitted to your desires. The clothes will be fitted on the basis of the measurements you have given us. In case the measurements are not accurate, or there are any minor alterations, we shall not entertain any returns or exchanges. However, if you wish to make any alterations to the garment, you can ship the garments back to us at your cost, and we shall get them altered and shipped back at our cost. If the error is on our end, we will alter the clothes for you as best as we can and we will pay for shipping both ways.



Are the matching jewelries and accessories shown in the picture of the clothes included in the price of the lehengas?

No, it is for display purposes only.